1. Home
  2. FAQ
Help Center

1xpet online FAQ – answers to all your questions

Betting, account, payment, or app – find answers to common questions on all topics here. Look up what you need quickly.

0
Total Q&As
0
Category
0
Hours Support
0
% resolution rate

How We Help

Find answers to any of your questions in the 1xpet online FAQ section

Instant Answers

Type your question in the search bar and get relevant answers instantly — no need to wait for support.

Complete guide in Bangla

All answers are written in plain, straightforward English — no complicated language, designed with Bangladeshi users in mind.

Filter by category

Account, payments, betting, app – pick a category and browse only the questions that matter to you.

Live Support

If you can't find your answer in the FAQ, reach out to us via Live Chat. Our team is available 24/7.

Regular Updates

The FAQ is updated whenever new features are added or rules change, so you always have accurate information.

Verified Information

All answers are based on 1xpet online's official policies and guidelines. No room for confusion.

No questions found. Please try a different keyword.

Account & Registration 8

1xpet onlineTo open an account, you need an active mobile number or email address. You must also be at least 18 years old. Have your National ID or passport ready for identity verification.

Just 2–3 minutes. Sign up quickly with your phone number or email Registration Once OTP verification is complete, your account will be activated.

No. Only one account per person is allowed. Attempting to create multiple accounts will result in all accounts being closed and your balance may be forfeited.

On the login page Click the "Forgot password?" option. A reset code will be sent to your registered phone number or email. Use that code to set a new password.

KYC verification is usually completed within 24 hours. During busy periods, it may take up to 48 hours. Clear and accurate documents speed up the process.

Yes, but identity verification is required. Contact the support team via live chat and submit the necessary documents. For security reasons, this process takes a little time.

Too many incorrect password attempts may temporarily lock your account. Wait a while or email the support team at support@1xpetonline.com. Your account will be recovered after identity verification.

Yes. As part of responsible gaming, you can temporarily or permanently close your account yourself. Contact support to do so. Make sure to withdraw your balance before closing the account.
Deposits & Withdrawals 8

bKash, Nagad, Rocket, and bank transfer are all accepted. You can deposit and withdraw using Bangladesh's most popular mobile banking services.

The minimum deposit amount is kept very low so new members can get started easily. Check the payment section of your dashboard after registration for the exact amount.

Deposits via mobile banking such as bKash or Nagad typically arrive within a few minutes. Occasionally, network issues may cause a delay of up to 30 minutes.

Withdrawals are typically processed within 1–3 business days. A verified account speeds things up. KYC verification is mandatory for your first withdrawal.

1xpet online does not charge any additional fees. However, your mobile banking operator may apply their own transaction charges. Contact your payment provider to find out about their applicable fees.

Withdrawal limits depend on your account type and verification level. A fully verified account allows you to withdraw at higher limits. See the Terms & Conditions for details.

Wait 30 minutes. If it still hasn't arrived, contact us via live chat or email with your transaction ID or a screenshot. Issues are usually resolved within 2–4 hours.

For security purposes, withdrawals are generally required to be made to the same payment account used for deposits. If you need to use a different number, notify support in advance.
Betting 8

You can bet on cricket, football, tennis, badminton, kabaddi, and many more sports. Sports page Browse all categories. Live betting is available for major tournaments including IPL, World Cup, and BPL.

You can place bets on real-time odds while a match is in progress. Odds change every moment, so quick decisions are key. Match Odds page View all live matches.

Once a bet is confirmed, it generally cannot be cancelled. However, if a match is cancelled or postponed, a refund is issued automatically. If the Cash Out feature is active, you may be able to exit mid-match.

Odds show how much you can win. For example, odds of 2.00 mean a BDT 100 bet returns BDT 200 in total if you win (BDT 100 profit). on the Betting Tips page A detailed guide is available.

Yes. In addition to single bets, you can combine multiple matches into a parlay or combo bet. Combo bets are harder to win but offer higher rewards.

Yes. Responsible Gaming You can set daily, weekly, or monthly betting limits as part of your account settings. You'll find this option under Account Settings.

Results are generally updated right after a match ends. In some cases, it may take a few minutes for the official result to be confirmed.

If a match is fully cancelled, your bet is refunded. If the result is determined by the D/L method, the bet is settled accordingly. For more details in the Terms & Conditions here.
Mobile App 6

Download Page Download the Android APK or iOS version. The app is available directly from our site.

Go to Settings > Security > Unknown Sources on your phone and enable it. Then download and install the APK file. Full guide On the app page here.

Yes. The app has all the same features as the website, plus extras like push notifications, quick login, and offline balance viewing.

Some features may not work properly on older versions. Keeping the app updated is also important for your security. You'll receive a notification whenever a new update is available.

Close the app and reopen it. If the problem persists, uninstall and reinstall the app. Clearing your phone's cache can also resolve many issues.

Log in once with your password. Go to Settings > Security in the app and enable Biometric Login. From then on, you can sign in using your fingerprint or Face ID.
Security 6

Yes. 1xpet online uses SSL 256-bit encryption. Your information is never shared with third parties. Enabling a strong password and 2FA adds an extra layer of security.

Go to Account Settings > Security and enable Two-Factor Authentication. You'll receive an OTP each time you log in. With this active, no one else can access your account even if they know your password.

Change your password immediately and log out of all devices. Then notify the support team. If a login from an unrecognized device is detected, an automatic alert will be sent.

No. No 1xpet online representative will ever ask for your password, OTP, or bank PIN. If anyone does, it is a scam.

It's best to avoid logging in on public Wi-Fi. Use mobile data or your home network instead. If you must use public Wi-Fi, log out immediately after and clear your browser cache.

For security, you are automatically logged out after a period of inactivity. Enable "Remember Me" on the mobile app to stay logged in without signing in each time.
Bonuses & Promotions 6

New Account Registration A welcome bonus is automatically credited on your first deposit after registration. Bonus terms and amounts are updated regularly, so check the offer at the time of sign-up.

Bonuses cannot be withdrawn directly. You must first meet the wagering requirement. Once the conditions are fulfilled, the bonus is added to your main balance and can then be withdrawn.

Yes. Referring a friend can earn both of you a bonus. Check the Promotions section of your account dashboard for full details on the referral program.

There's a promo code box during registration or deposit. Enter the correct code and the bonus is added automatically. Expired codes will not work.

Expired bonuses are automatically cancelled. Try to meet the conditions as soon as you receive a bonus. The expiry date is visible on your dashboard.

If you lose bets over a set period, a portion is returned as cashback. Check the Promotions section of your account to see active cashback offers.

About 1xpet online FAQ

1xpet online FAQ This page is built specifically for users in Bangladesh. Here 1xpet onlineThe most frequently asked questions about — answered in plain language. Useful for everyone from new members to experienced bettors.

Many people visit for the first time 1xpet online FAQ Many users come to this page with payment questions — whether bKash or Nagad can be used for deposits, and how long withdrawals take. All of that is covered in detail above. If you run into a payment issue, contact support directly with your transaction ID.

About Betting 1xpet online FAQreceives a lot of questions. To understand how live betting works, how to read odds, and what combo bets are, check the Betting section above. For a deeper dive, visit our Betting Tips page View.

Security-conscious users often ask how well their personal information is protected. 1xpet online-'s servers are protected with the highest standard of encryption. Any fraudulent activity detected is acted upon immediately.

Tip: If you can't find your answer in the FAQ, use the search bar above. Type a keyword and the relevant questions will appear.

Mobile app issues are common. Problems like being unable to install the APK, app crashes, or login failures — find solutions to all of these 1xpet online FAQis in the app's section. If the issue persists, Download Page Install the latest version.

Confusion around bonuses is common. Many users assume a bonus can be withdrawn straight away, but a wagering requirement must be met first. 1xpet online FAQThe bonus terms and conditions are explained in plain language.

Responsible betting is what matters most. Set betting limits, take breaks, and never wager more than you can afford to lose. Responsible Gaming Follow the guidelines.

Quick Links
Register Sign In Betting Tips Sports Match Odds View App Download Responsible Gaming
Contact Support

If you can't find your answer in the FAQ, speak with us directly.

Live Chat 24/7 Instant Response
Email Support support@1xpetonline.com
Callback Request Request from your account
Help Pages
About Us Terms & Conditions Privacy Policy Responsible Gaming
Even easier on the app

Download the mobile app and bet from anywhere.

Download

Get Started Now

For further questions, contact support. Or open an account now and enjoy everything 1xpet online has to offer.

Register Sign In App Download
বাংলা